Support
Contact & Support
We’re here to help.
Email Support
For all enquiries — billing, technical issues, account help, refunds, or content concerns — reach us at:
support@thepridewall.comResponse time: We aim to respond to all enquiries within 48 business hours (Monday–Friday, 9am–6pm IST).
What We Can Help With
Billing & Payments
Receipt queries, failed payments, payment method issues. Handled via Paddle.com.
Purchase Queries
Questions about your purchase or payment. See our Purchases & Permanence page for details.
Learn more →Account Issues
Login problems, account recovery, connected accounts, deleting your account.
Technical Problems
Bugs, display issues, broken links, editor problems.
General Enquiries
Anything else — partnerships, press, accessibility, or just to say hi.
Payment & Order Queries
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. For urgent payment issues, you can also contact Paddle directly at paddle.com/buyers.